FQA

Frequently Asked Questions

 

What is your shipping Policy?

Your order is packaged in such a way that it is most protective to ensure safe delivery.

Shipping charges are calculated from my printing partner to your door.

Standard Shipping

2nd Day Shipping 

NextDay Shipping

What is your Policy on Returns/Exchanges/Refunds? 

Returns

Our policy lasts 30 days. Unfortunately, if 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be returned, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@johnlechnerart.com.au.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

peter@phawkinsphoto.com

and send your item to: 

Peter Hawkins Photography LLC

5328 W. Flying Circle St.

Tucson, Az. 8571

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and find out about your return.

Shipping

To return your product, you should mail your product to:

Peter Hawkins Photography LLC

5328 W. Flying Circle St.

Tucson, Az. 85713

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How can I keep up with your new work?

Subscribe to our newsletter and receive 20% off your first order here

1c crunched snajej
1c crunched snajej

Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

3c crunched udpkob
3c crunched udpkob

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

4b crunched foaiql

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

4b crunched foaiql
Saved Successfully.

This is only visible to you because you are logged in and are authorized to manage this website. This message is not visible to other website visitors.

×

Import From Instagram

Click on any Image to continue

Create a New Favorite List

×
Name

Badge ar compatible

The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.

Badge ar compatible

This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

×

Manage Favorites

Below, select which favorite lists you would like to save this product into.

×

Black Friday deals

Use this code at checkout:
BlackFridayDeals

Use the code above to get 25% off your Black Friday Sales order.

Act quickly, because this discount will expire on [12/02/2019]

= required

×

Newsletter Sign-Up

SAVE 20% ON YOUR FIRST ORDER!

Enter your email below and we'll email you a 20% OFF Coupon right now!

= required

This offer is valid for NEW CUSTOMERS only!

×

August Art Print Giveaway

Thank you for visiting my website.

I'm giving away a 10 x15 inch "Cat Mountian Sunset

fine art metal print valued at $126.95

To enter, fill in your first name and email address below.

The winner will be announced on September 1st.

= required

I'll follow up in an email to confirm your entry. If you don't see a confirmation email, check your spam folder.